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(More customer reviews)Admittedly, I stepped from a $200 "vice grip" head set model to the $1100 Bose A20, so my opinion of the A20 is obviously high in comparison. Here is what I can fairly state about the Bose A20:
First, the ANR truly is remarkable. I have not compared Bose's technology with others' such as Lightspeed, but I don't think you could be disappointed with Bose. On a recent flight, I traded my Bose A20 with the other pilot's Bose X. While the ANR difference between the two models didn't wow me, there was a definate level of improvement.
Second, the comfort of the A20 is excellent. In the same headset swap referenced above, I was ready to get my A20 back because it fits so much better. I guess I am most impressed with the fact that I don't have a headache after flying a cross country flight from ridiculous clamping action.
Third, the Bluetooth is a great feature, especially for those flying IFR and needing clearances from ATC via phone. I wish I had this function during my instrument training. Some criticism is probably valid of Bose when comparing the Lightspeed Zulu to the A20 because music on the A20 is via a provided cable while its available via bluetooth on the Zulu. At least while I fly, I am too busy to listen to music, but I see how this feature would be nice for a passenger. The question I have is how many devices on the market allow you to actually transmit music via bluetooth? I don't know the answer (I could be surprised) but for my purposes I'm happy to listen to music via the cable.
Finally, it is worth noting that Bose (or some poor pilot) discovered a defect with the cable. They were proactive in communicating with customers who had purchased the A20 that they were working on a fix. This was followed a few weeks later with instructions on how to return the old cable and receive a new one. This process required me being without my headset for a week, which was really an unacceptable request for Bose to make of its customers (who purchased an $1100 headset). Once my return was in the system at UPS they were suppose to send out the new cable. They drug their feet on sending me the new cable and a customer service rep used inappropriate language during a phone conversation with me. The combination of these two events prompted me to file a complaint with the Better Business Bureau. When Bose contacted me, they didn't seem to be too concerned with my customer service experience though they did apologize for the language that was used. I did finally receive my new cable and it works fine (I never had problems with my old cable).
NOTE: if you are effected by this replacement/recall I would demand that Bose send you the new cable before you send them the old one. The manager I spoke with during my complaint process indicated that they had provisions in their customer service policies to send a new cable first by customer request. The bottom line here is that customer service has been the only black mark I've had with my Bose A20.
Overall, the Bose A20 is great. I'm not claiming its better than the Lightspeed Zulu as I have not compared. What I am willing to say is that if you buy the Bose A20, you'll not be disappointed with the quality and performance you receive.
Click Here to see more reviews about: Bose? A20 aviation headset - portable model, Bluetooth
The A20 aviation headset is the most advanced Bose pilot headset yet. Its breakthrough innovations reduce more noise and provide even greater comfort than previous models, without compromising the clear audio you expect from Bose. Plus, the A20 aviation headset now includes auxiliary audio input and Bluetooth phone connectivity. The next-generation pilot headset from Bose. More than 20 years ago, Bose introduced active noise reducing headsets to aviation-and launched an entire industry. Year after year, pilots have made these headsets their #1 preference. Now, the A20 aviation headset introduces an entirely new standard. Enjoy a quieter flight. Proprietary technologies in the Bose A20 aviation headset reduce more noise than ever before, across the full spectrum of human hearing, in even louder environments. Advanced electronics now use microphones.
Click here for more information about Bose? A20 aviation headset - portable model, Bluetooth
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