Average Reviews:
(More customer reviews)My telescope arrived damaged. Not shipping damaged, but defective.
I contacted Celestron and they instructed me to take the telescope apart, remove a part, and reassemble it for shipping. I had to repackage it and send it to their repair department.
Their department received it on the 23rd of January and they STILL have it. It's now Feb 25th.
I bought a BRAND NEW telescope and I have yet to use it. They told me that their repair department has up to 30 days to process a repair. Or what? Nothing. I call and they simply tell me that I have to keep waiting. There is a line. Wait for an email with your shipping information. No consolation prize, no rush on the repair, NOTHING. Simply, too bad, you have to wait longer.
Not only that, but their customer support line services the entire world. They even tell you that when you call. So the wait time can be extremely long.
If I knew this is the customer service process, I would not have bought this product. The telescope is no doubt a great one. I just wish I could have found out by now. Unacceptable customer service that I have no choice but to accept.
If customer service is anywhere near the top of your list, do not buy from Celestron.
Click Here to see more reviews about: Celestron CPC 925 StarBright XLT GPS Schmidt-Cassegrain 2350mm Telescope with Tripod and Tube
The CPC 925 XLT combines 9.25" Schmidt-Cassegain optics with an innovative fork mount for a great price. StarBright XLT high-performance coatings guarantee vivid images. The NexStar GoTo system offers computerized pointing to 40,000+ astronomical objects. The internal GPS and new SkyAlign technology make quick work of the initial alignment. You just aim the scope at three bright stars or planets in the sky, then -- presto! - the telescope is oriented and ready to hunt for celestial treasures. The newly designed tripod has heavy-duty stainless steel legs and a spreader bar for excellent rigidity. Standard accessories include a 9x50 finder scope, 40mm Plossl eyepiece, 1.25" diagonal, and NexRemote remote control software. Two-year limited warranty.
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